ELECTMATE PRIVACY POLICY

Last Updated: 5 June 2026

1. Introduction

Welcome to Electmate.

Electmate is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, mobile applications, and related services.

This Policy also explains your rights under applicable data protection laws, including the Kenya Data Protection Act, 2019.

By using our platform, creating an account, purchasing products, or accessing any Electmate services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Countroller

Electmate is responsible for the collection and processing of personal data through our platform.

If you have questions regarding this Privacy Policy or how your information is handled, you may contact our support team through the contact details available on our platform.

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your personal data has been processed in violation of applicable laws.

We encourage you to contact us first so that we may address your concerns promptly.

3. Scope of This Policy

This Privacy Policy applies to:

• Our website
• Mobile applications
• Marketplace services
• Customer support services
• Marketing communications
• Third-party services integrated into our platform

Certain third-party providers may operate under their own privacy policies. We encourage you to review their policies before using their services.

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from minors.

4. Personal Data We Collect

Depending on how you interact with our platform, we may collect the following categories of information:

Identity Information

• Full name
• Username
• National identification details where legally required
• Date of birth
• Gender

Contact Information

• Email address
• Mobile phone number
• Billing address
• Delivery address

Financial Information

• Payment details
• Mobile money details (including M-Pesa transactions where applicable)
• Bank account information

Transaction Information

• Order history
• Purchase records
• Payment records
• Refund information

Technical Information

• IP address
• Device identifiers
• Browser information
• Operating system
• Login activity
• Device location information

Profile Information

• Account credentials
• Preferences
• Reviews
• Feedback
• Survey responses

Usage Information

• Website activity
• Search history
• Product interactions
• Platform usage patterns

Marketing Information

• Marketing preferences
• Communication preferences
• Subscription choices

5. Information We Do Not Intentionally Collect

We do not intentionally collect sensitive personal information such as:

• Religious beliefs
• Political opinions
• Ethnic origin
• Health records
• Biometric information
• Trade union membership
• Criminal history

Unless:

• Required by law;
• Necessary to provide a specific service; or
• Voluntarily provided by you.

6. How We Collect Your Information

We collect information through:

Information You Provide

When you:

• Create an account
• Place an order
• Contact customer support
• Participate in promotions
• Subscribe to newsletters
• Complete surveys
• Leave reviews or feedback

Automatically Collected Information

Through:

• Cookies
• Analytics tools
• Device identifiers
• Log files
• Similar technologies

Third-Party Sources

We may receive information from:

• Payment providers
• Delivery partners
• Credit reference agencies
• Fraud prevention services
• Advertising networks
• Public databases
• Business partners

7. How We Use Your Information

We only process personal data where there is a lawful basis for doing so.

We use your information to:

Provide Services

• Process orders
• Deliver products
• Manage accounts
• Process payments
• Facilitate marketplace transactions

Customer Support

• Respond to enquiries
• Resolve disputes
• Provide technical assistance

Improve Our Platform

• Improve website performance
• Develop new services
• Analyze user behavior
• Personalize user experiences

Security and Fraud Prevention

• Verify identities
• Detect suspicious activities
• Prevent fraud and abuse
• Protect platform integrity

Legal and Regulatory Compliance

• Comply with applicable laws
• Respond to lawful requests from authorities
• Maintain regulatory records

Marketing and Communications

Where permitted by law or with your consent, we may send:

• Promotions
• Product updates
• Service announcements
• Newsletters
• Marketing campaigns

You may opt out of marketing communications at any time.

8. Marketing Preferences

You may:

• Unsubscribe from marketing emails
• Opt out of SMS promotions
• Modify communication preferences through your account settings

Opting out of marketing communications will not affect essential service-related communications such as order confirmations, security alerts, or account notifications.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance security
• Deliver relevant advertising

You may manage cookie settings through your browser preferences.

Please note that disabling certain cookies may affect website functionality.

10. Sharing Your Personal Data

We may share your information with:

Service Providers

• Payment processors
• Delivery companies
• Cloud service providers
• IT support providers

Business Partners

Where necessary to provide our services.

Government and Regulatory Authorities

Where disclosure is required by law.

Corporate Transactions

In connection with mergers, acquisitions, restructuring, or sale of business assets.

We do not sell personal data to third parties.

11. International Transfers

As part of our operations, your personal information may be transferred outside Kenya.

Whenever we transfer personal data internationally, we implement appropriate safeguards to ensure your information receives an equivalent level of protection as required under applicable data protection laws.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is restricted to authorized personnel and service providers who require such access to perform their duties.

13. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When personal data is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws and internal policies.

14. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Access

Request access to personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where legally permissible.

Restriction

Request restriction of processing under certain circumstances.

Objection

Object to certain types of processing.

Data Portability

Request transfer of your personal data in a structured format where applicable.

Withdraw Consent

Withdraw previously provided consent at any time.

Withdrawal of consent does not affect processing that occurred before the withdrawal.

15. Data Breach Notification

If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities as required by law.

16. Third-Party Websites

Our platform may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of such third parties and encourage users to review their privacy policies before sharing personal information.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations.

Updated versions will be published on our platform together with the revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact Electmate through the official support channels available on our website or mobile application.

If you remain dissatisfied with our response, you may contact the Office of the Data Protection Commissioner (ODPC) of Kenya.